Question 1

How do I recognise a trustworthy locksmith in Vienna?

Accepted Answer

A trustworthy locksmith quotes a fixed price upfront, arrives in a marked vehicle, asks for proof that you are authorised to enter and issues a proper invoice. That's exactly how we work.

Question 2

Do I need to show identification?

Accepted Answer

Yes. For your security, we only open doors if you can credibly show that you live there or are authorised to enter – for example with identification, a residence registration document or confirmation from neighbours.

Question 3

What should I do if my key breaks in the lock?

Accepted Answer

Don't keep trying to pull out the broken piece. Call us – we can usually remove it without replacing the cylinder.

Question 4

Which payment methods do you accept?

Accepted Answer

Cash, debit card, credit card, bank transfer and payment on invoice – choose whichever suits you best.

Question 5

Do you work with insurers?

Accepted Answer

Yes. Adams is a contract partner of Europ Assistance and UNIQA. We work directly with insurers and can often bill your insurer directly.

Question 6

Which languages do you speak on the phone?

Accepted Answer

We speak German and Russian. You can read our website in many other languages using the selector at the top right.

Question 7

What should I do after a break-in?

Accepted Answer

Call the police first (133). Then we can secure your door immediately and replace damaged locks – even at night.

Question 8

How quickly can your door opening service arrive in Vienna?

Accepted Answer

We reach most Vienna districts within 20–30 minutes – including at night and on weekends.

Question 9

Will opening the door damage it?

Accepted Answer

We can almost always open doors that have fallen shut without damage. For locked doors, we also choose the gentlest method.

Question 10

How much does door opening cost?

Accepted Answer

Daytime door opening starts from €89. We quote your exact fixed price over the phone before setting off.

Question 11

Can you copy any key?

Accepted Answer

Standard keys, yes – straight away. For security keys, we need the corresponding security card.

Question 12

Do you design master key systems for residential buildings?

Accepted Answer

Yes, we design, supply and install master key systems for property managers, residential buildings and businesses in Vienna.

Question 13

How long does fitting a new door take?

Accepted Answer

An apartment entrance door is usually installed in half a day to a full day. Delivery time depends on the model.

Question 14

Do you dispose of the old door?

Accepted Answer

Yes, removal and proper disposal of the old door are included in our offer.

Question 15

Do you also install doors outside Vienna?

Accepted Answer

Yes, we fit doors throughout Vienna and surrounding towns such as Mödling, Klosterneuburg and Schwechat.

Question 16

How much does a security door cost in Vienna?

Accepted Answer

Security doors including installation start from around €2,890. The exact price depends on the resistance class, dimensions and features.

Question 17

Can I install a security door in a rented apartment?

Accepted Answer

Usually yes, provided the exterior appearance has been agreed. We help coordinate with your property manager or landlord.

Question 18

How long does cylinder replacement take?

Accepted Answer

Replacing a cylinder on site usually takes just 10–15 minutes.

Question 19

Will I get several keys with it?

Accepted Answer

Yes, each new cylinder usually comes with three to five keys, depending on the model.

Question 20

Are burglary protection subsidies available in Vienna?

Accepted Answer

Subsidies for security measures are offered from time to time. We can advise you on current options.

Question 21

Are you really available around the clock?

Accepted Answer

Yes – 24 hours a day, 7 days a week, including Sundays and public holidays.

Question 22

Will a smart lock fit my existing door?

Accepted Answer

In most cases, yes. We check on site which system suits your door.

Frequently asked questions & answers

General questions

Door opening

Locksmith services

Door installation

Security doors

Lock & cylinder replacement

Burglary protection

24-hour emergency service

Electronic locks

Locked out? We'll be there in 20 minutes.